Store Policies

Shipping

Because each product is custom made, the shipping profile will determine how long you can expect the processing time to take before we ship.

We ship with UPS to US lower 48. Our local based philosophy means we do not ship internationally.

Please contact us within 24 hours of receiving your order to notify us of any issues or damages.

Refund Policy

We want every customer to be satisfied with his/her purchase.

We operate a small U.S. workshop with all American parts and labor. Our craft is a labor intensive operation and each piece is lovingly made over a period of several days. We therefore believe in a fair and reasonable refund policy.

By purchasing from us, you agree to the following terms and conditions.

1. Cancellation:

1.1 You may request a cancellation within 24 hours of placing an order. After the cancellation period, but before shipment you will be charged a 20% restocking fee.

2. Damage:

2.1 Upon receiving the item please inspect it for any major damages. You will be entitled to a replacement item. You will not be entitled to a cancellation or refund. Please contact us within 24 hours of receiving your order to notify us of any issues. 
2.2 Minor scratches, joint gaps less than 1/8" in width, slight variance in color, and variance in wood pattern are consistent with modern rustic furniture and will not constitute as damage or defect. 
2.3 Items made with reclaimed wood have several natural inconsistencies in color, grain and appearance. Since each piece is custom made, there will be some deviation between the online image and the item that is delivered to you.

3. Complaints:

Please address your complaint to john@originwoodworks.com within 24 hours of receiving your item. We will try our best to resolve your complaint and attend to any customer service issued within a 24 hour time period.

4. Returns 

Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return. Our pieces are backed by a lifetime guarantee for any issues that are not consistent with the modern rustic characteristics outlined in section 2.Damage. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The customer is responsible for the cost of return packaging if the original packaging has been discarded. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Restocking fees will apply to any return that does not show any noted issue or defect.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.